Legal Policy
LEGAL DISCLAIMER
Zippy.Bike, including its subsidiaries Zippy.Bike Logistics, Zippy Financial, and the Zippy.Bike Foundation, provides services in logistics, community engagement, and financial empowerment. While we strive to provide high-quality, sustainable solutions, Zippy.Bike does not guarantee specific outcomes from service use. Zippy Financial does not offer financial advice and is not a registered financial institution. All financial information provided is for educational and informational purposes only. Clients are encouraged to consult licensed professionals before making financial decisions. Zippy.Bike assumes no liability for decisions made based on the information or services provided.
PRIVACY POLICY - THE BASICS
Zippy.Bike is committed to protecting your privacy. We collect personal information such as your name, contact information, service preferences, and location solely for the purpose of fulfilling your requests, improving service delivery, and enhancing user experience. Your data will never be sold. We may use third-party tools and secure platforms to process and store information. By submitting a form or interacting with our website, you consent to the collection and use of this data as outlined.
We adhere to PIPEDA standards and take reasonable technical and administrative measures to protect your information. Users may request to update, review, or delete their data by contacting us directly. Cookies and usage data may be collected for analytics and security purposes.
Use of our site or services implies agreement with our privacy practices and policies.
WEBSITE TERMS OF USE & AGREEMENT
By accessing and using www.zippy.bike, you agree to comply with the following Terms and Conditions:
Use of Content: All content on this website, including text, graphics, logos, and media, is the property of Zippy.Bike unless otherwise stated. You may not reproduce, republish, or distribute any content without written permission.
Service Availability: Zippy.Bike reserves the right to modify, suspend, or terminate services at any time without notice.
User Conduct: Users agree not to use this website in any unlawful manner, including but not limited to attempting to breach site security, upload malware, or harvest user data.
Third-Party Links: This website may contain links to external sites. Zippy.Bike is not responsible for the privacy practices or content of these third-party sites.
Limitation of Liability: Zippy.Bike will not be liable for any damages arising out of the use or inability to use this website or any services linked to it.
AGREEMENT STATEMENT
By continuing to use this website and submitting forms, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, Privacy Policy, and the Legal Disclaimer of Zippy.Bike.
If you have questions about this Privacy Policy or how we manage your data, please contact us at:
Email: support@zippy.bike
Phone: 416-366-4510
Website: www.zippy.bike
By using Zippy.Bike's website or services, you consent to the terms outlined in this Legal Policy.
Zippy.Bike Return & Exchange Policy
Applies to: Australia, Canada, France, Germany, Netherlands, New Zealand, Singapore, Sweden, United Kingdom, United States
Returns
Yes, we accept returns for both defective and non-defective products, provided the following conditions are met:
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The return request is made within 14 days of delivery.
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The product must be unused, in its original condition, and returned with all original packaging and documentation.
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Return shipping costs for non-defective products are the responsibility of the customer.
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For defective products, Zippy.Bike will cover return shipping or offer a replacement at no additional cost.
Custom or personalized items are non-refundable unless defective.
Exchanges
Yes, we accept exchanges.
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Products may be exchanged within 14 days of delivery for another model or configuration (based on availability).
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Items must be returned unused and in original condition.
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Customers are responsible for shipping costs unless the exchange is due to a defect or error on our part.
How to Initiate a Return or Exchange
Email our support team at support@zippy.bike with your order number, reason for return/exchange, and photos (if applicable). Once approved, we will provide return instructions.